Privacy Policy
Last Updated: February 2025
Elite Wheon is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our luxury transportation services in Singapore.
Information We Collect
Personal Information
We collect the following types of personal data:
- • Contact Information: Name, email address, phone number, billing address
- • Service Details: Pickup and drop-off locations, travel preferences, special requirements
- • Payment Information: Credit card details, billing information (processed securely by third-party processors)
- • Communication Records: Messages, calls, and correspondence related to our services
Technical Information
We automatically collect certain technical data:
- • Usage Data: IP address, browser type, device information, pages visited
- • Location Data: GPS coordinates for pickup and drop-off when using our mobile app
- • Cookie Data: Website preferences, session information, and analytics data
- • Service Data: Trip history, ratings, and service feedback
How We Use Your Information
Service Delivery
- • Process bookings and provide transportation services
- • Coordinate pickups and manage trip logistics
- • Handle payments and billing processes
- • Provide customer support and service updates
Communication
- • Send booking confirmations and trip updates
- • Respond to inquiries and support requests
- • Share service information and special offers
- • Conduct satisfaction surveys and feedback collection
Business Operations
- • Improve service quality and user experience
- • Analyze usage patterns and optimize routes
- • Maintain security and prevent fraud
- • Comply with legal and regulatory requirements
Marketing
- • Send promotional materials (with your consent)
- • Personalize marketing communications
- • Measure advertising campaign effectiveness
- • Conduct market research and analysis
Legal Basis for Processing
We process your personal data based on the following legal grounds:
Contract Performance
Processing necessary to provide transportation services you've requested and fulfill our contractual obligations.
Consent
Marketing communications, optional services, and non-essential data processing with your explicit consent.
Legitimate Interest
Business operations, service improvement, fraud prevention, and analytics for operational efficiency.
Legal Obligation
Compliance with Singapore regulations, tax requirements, and transportation industry standards.
Data Sharing and Third Parties
Service Providers
We share data with trusted third-party service providers:
- • Payment processors for secure transaction handling
- • Cloud hosting providers for data storage and security
- • Analytics services for website and app performance
- • Communication platforms for customer support
- • Insurance providers for coverage verification
Legal Requirements
We may disclose information when required by law:
- • Singapore government agencies and regulatory bodies
- • Law enforcement for legal investigations
- • Courts and legal proceedings when compelled
- • Emergency services for safety and security purposes
We never sell your personal data to third parties for commercial purposes.
Data Security Measures
Technical Safeguards
- • SSL/TLS encryption for data transmission
- • AES-256 encryption for stored data
- • Secure cloud infrastructure with redundancy
- • Regular security audits and penetration testing
- • Automated backup systems with encryption
Administrative Controls
- • Role-based access controls for staff
- • Regular employee privacy training
- • Incident response and breach notification procedures
- • Vendor security assessment requirements
- • Data minimization and retention policies
In case of a data breach, we will notify affected users within 72 hours and relevant authorities as required by law.
Data Retention Periods
We retain your data for different periods based on the type of information:
Your Privacy Rights
Access and Portability
- • Request access to your personal data
- • Obtain a copy of data in structured format
- • Transfer data to another service provider
- • Receive data export within 30 days
Correction and Deletion
- • Correct inaccurate personal information
- • Request deletion of unnecessary data
- • Update your contact preferences
- • Remove data no longer required
Control and Consent
- • Withdraw consent for marketing communications
- • Object to processing for direct marketing
- • Restrict processing of your data
- • Opt out of automated decision-making
Legal Recourse
- • Lodge complaints with supervisory authorities
- • Seek compensation for damages
- • Request independent privacy assessments
- • Participate in collective actions
To exercise your rights, contact our privacy team:
Contact Privacy TeamInternational Data Transfers
Your data may be transferred to and processed in countries outside Singapore for the following purposes:
- • Cloud hosting services (AWS, Google Cloud) with Singapore data centers
- • Payment processing through international financial networks
- • Customer support systems for 24/7 service availability
- • Analytics and performance monitoring services
All international transfers use appropriate safeguards including adequacy decisions, standard contractual clauses, or certification schemes to ensure your data remains protected.
Contact Information
For privacy-related questions, concerns, or to exercise your rights, please contact us:
Data Protection Officer
Mailing Address
15 Raffles Place, Level 35
Singapore 048621
Attention: Data Protection Officer
Supervisory Authority
If you're not satisfied with our response, you may lodge a complaint with Singapore's Personal Data Protection Commission (PDPC) at www.pdpc.gov.sg
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. When we make material changes:
- • We'll notify you via email at least 30 days before changes take effect
- • Updates will be posted on our website with revision dates
- • We'll highlight significant changes in our communications
- • Continued use of our services constitutes acceptance of updates
This Privacy Policy was last updated on February 2025. Previous versions are available upon request.